"Trust" is the number one issue in organizations and business today - trust between staff and managers, leaders and reports, customers and suppliers. But trust is a notoriously slippery and subjective beast; several years ago, my friend and colleague Mark Cappellino switched on a light bulb for me with a diagram I must have sketched 100 times:
- Can you actually do what we are committing to?
- Do you mean it?
- Can you do it over and over?
This little triangle seems to come up in nearly every organizational conversation recently -- or maybe forever, and we're just now realizing what it really is.
For a different model of trust, check out David Hutchens' fine book "A Slice of Trust" -- a slim, entertaining volume with lots of easy-to-digest insight.